Five9 Genius AI
Established CCaaS with agentic AI layer.
Established CCaaS player with an agentic AI layer. Trustvice receives the Five9 Event Subscription Service (ESS) CloudEvents 1.0 stream: transcript, agent-assist, and IVA events become channel messages, and interaction-lifecycle events (call created, agent ended, disposition set) become agent invocations.
Beta
Status
Webhook
Pattern
Managed SaaS — nothing to install
Runtime
Not yet published
SDK version
Readiness
What “Beta” means for Five9 Genius AI
The integration path is built and tested. Real customers can attach now, but expect minor breaking changes until the 1.0 contract freeze.
How it attaches
Webhook.
Five9 Genius AI fires outbound webhooks on agent events; Trustvice receives them at a workspace-scoped ingest URL and verifies the HMAC signature.
Configure an outbound webhook in the SaaS platform's settings, pointing at the workspace's Trustvice ingest URL with the provided HMAC secret.
- 1
Configure the webhook destination
In Five9 Genius AI's settings, add an outbound webhook pointing at your workspace ingest URL: https://api.trustvice.com/ingest/webhook/five9-genius?ws={workspace_id}. We have not yet verified where Five9 Genius AI exposes this setting — check its own webhook docs.
- 2
Set the shared secret
Trustvice issues a per-workspace HMAC secret in the dashboard. Paste it into the platform's webhook configuration so deliveries are signed and verifiable.
- 3
Select event types
Subscribe to the lifecycle events that map to agent activity — typically task.completed, conversation.resolved, call.ended, or the platform's equivalent.
- 4
Test the delivery
Use the platform's “Send test webhook” button. The dashboard's Integrations page shows the latest delivery, the signature-verification result, and any normalisation errors.
POST /api/ingest/webhook/five9-genius?ws=ws_abc123
Host: api.trustvice.com
Content-Type: application/json
X-Trustvice-Signature: sha256=<hmac>
{
"type": "task.completed",
"agentExternalRef": "five9-genius-agent-1",
"occurredAt": "2026-05-17T12:00:00Z",
"payload": { /* platform-native event body */ }
}Coverage
2 event types captured.
agent.invocationEvery top-level agent run — the input, the resolved output, timing, and token usage.
channel.messageMessages sent and received over the agent's channels (Telegram, Slack, Discord, …).
The full pattern guide
Webhook — end to end.
Every framework on this pattern shares the same platform-side spine, endpoints, and gotchas. The pattern guide covers them in full.
Read the Webhook guideNeed help landing Five9 Genius AI?
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