Intercom Fin AI
Intercom's flagship agent. Heavy deployment volume in SaaS/B2B support.
Intercom's flagship AI support agent. Heavy deployment volume across SaaS and B2B customer support. Trustvice Receipts attaches via Intercom's webhook system with an OAuth-polled fallback.
Beta
Status
Webhook
Pattern
Managed SaaS — nothing to install
Runtime
Not yet published
SDK version
Readiness
What “Beta” means for Intercom Fin AI
The integration path is built and tested. Real customers can attach now, but expect minor breaking changes until the 1.0 contract freeze.
How it attaches
Webhook.
Intercom Fin AI fires outbound webhooks on agent events; Trustvice receives them at a workspace-scoped ingest URL and verifies the HMAC signature.
Configure an outbound webhook in the SaaS platform's settings, pointing at the workspace's Trustvice ingest URL with the provided HMAC secret.
- 1
Configure the webhook destination
In Intercom Fin AI's settings, add an outbound webhook pointing at your workspace ingest URL: https://api.trustvice.com/ingest/webhook/intercom-fin?ws={workspace_id}. We have not yet verified where Intercom Fin AI exposes this setting — check its own webhook docs.
- 2
Set the shared secret
Trustvice issues a per-workspace HMAC secret in the dashboard. Paste it into the platform's webhook configuration so deliveries are signed and verifiable.
- 3
Select event types
Subscribe to the lifecycle events that map to agent activity — typically task.completed, conversation.resolved, call.ended, or the platform's equivalent.
- 4
Test the delivery
Use the platform's “Send test webhook” button. The dashboard's Integrations page shows the latest delivery, the signature-verification result, and any normalisation errors.
POST /api/ingest/webhook/intercom-fin?ws=ws_abc123
Host: api.trustvice.com
Content-Type: application/json
X-Trustvice-Signature: sha256=<hmac>
{
"type": "task.completed",
"agentExternalRef": "intercom-fin-agent-1",
"occurredAt": "2026-05-17T12:00:00Z",
"payload": { /* platform-native event body */ }
}Coverage
2 event types captured.
agent.invocationEvery top-level agent run — the input, the resolved output, timing, and token usage.
tool.callEach tool / function the agent invokes, with arguments and the returned result.
The full pattern guide
Webhook — end to end.
Every framework on this pattern shares the same platform-side spine, endpoints, and gotchas. The pattern guide covers them in full.
Read the Webhook guideNeed help landing Intercom Fin AI?
Talk to the integration team.
We help you land the integration end to end — including the parts that live in your environment.
Request integration help
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