ServiceNow Now Assist
ServiceNow's agentic layer across ITSM, HRSD, and CSM.
ServiceNow's agentic AI on the Now platform. Used heavily in IT service management, HR service delivery, and customer service. Trustvice Receipts attaches via a ServiceNow Service Graph plugin.
Roadmap
Status
Proprietary connector
Pattern
Managed SaaS — nothing to install
Runtime
Not yet published
SDK version
Readiness
What “Roadmap” means for ServiceNow Now Assist
On the integration roadmap. The platform-side spine for this framework's pattern is already shipped — what remains is the per-framework adapter. Selecting it in the dashboard opens the “Get notified” path rather than creating an actor.
How it attaches
Proprietary connector.
ServiceNow Now Assist integrates through its partner marketplace. Install the Trustvice marketplace package inside the platform and bind it to your workspace.
Install the Trustvice marketplace package (Salesforce AppExchange, UiPath Marketplace, ServiceNow Store) for your platform.
- 1
Install the marketplace package
Search for “Trustvice” in ServiceNow Now Assist's marketplace and install the package in your tenant / org / instance (admin permissions required on the partner side).
- 2
Authorise the package
The package authenticates via partner-managed credentials (Named Credential, Orchestrator API key, Outbound REST profile, Destination service token). There's no Trustvice-issued secret to manage on the partner side.
- 3
Bind to a workspace
On first activation, the package prompts you to bind it to a Trustvice workspace using a one-time pairing code from the dashboard.
- 4
Verify
Trigger one agent run. Records appear in Witness within a few seconds; the Integrations page shows the partner tenant id, package version, and last-received timestamp.
POST /api/ingest/marketplace/servicenow-now-assist
Host: api.trustvice.com
Content-Type: application/json
{
"workspaceId": "ws_abc123",
"agentExternalRef": "servicenow-now-assist-agent",
"occurredAt": "2026-05-17T12:00:00Z",
"payload": { /* platform-native event body */ }
}ServiceNow Now Assist is on the roadmap. The steps above describe how the integration works on the Proprietary connector pattern — whose platform-side spine is already shipped — but the ServiceNow Now Assist-specific adapter isn't generally available yet. Tell us you're running it and we move it up the queue.
Coverage
Coverage pending.
The captured-event list is published once the ServiceNow Now Assist adapter ships. Every adapter normalises into the same canonical Witness record, so the dashboard, queries, exports, and lens evaluations are identical regardless of which events a given runtime emits.
The full pattern guide
Proprietary connector — end to end.
Every framework on this pattern shares the same platform-side spine, endpoints, and gotchas. The pattern guide covers them in full.
Read the Proprietary connector guideNeed help landing ServiceNow Now Assist?
Talk to the integration team.
We help you land the integration end to end — including the parts that live in your environment.
Request integration help
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